Webinar: From lived experience to a tool for understanding burnout – Behind the Scenes of REFLOW

Can civil society remain sustainable if the systems supporting its people are not?

What happens when burnout is understood primarily as an individual problem?

How can professionals supporting civil society organisations move beyond measuring burnout levels towards understanding what may contribute to burnout risk — and where change might begin?

And how can lived experience, professional practice, research and interdisciplinary collaboration be translated into a practical tool that supports reflection and action?

These are some of the questions behind REFLOW.

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You can now secure your spot at the webinar From lived experience to a tool for understanding burnout - Behind the Scenes of REFLOW!

17 November 2026 · 15:00-16:20 CET · online · English

Leading: Agata Gieryn + Magda Adamowicz

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Detailed description:

What happens when we look beyond the symptoms of burnout and start asking deeper questions about people’s experiences of work, their relationships, resources, and organisational environments?

In this webinar, we invite you behind the scenes of REFLOW, which is an assessment developed through an ongoing process of exploring burnout in the civil society and cultural sectors. This journey is a core part of our Burnout Aid initiative, a comprehensive platform dedicated to systemic burnout prevention and fostering healthy organizational cultures within NGOs. We will not focus solely on the finished tool. Instead, we want to share the real-world experiences, questions, and observations behind it. These valuable insights shaped our understanding of burnout and directly led to the development of REFLOW. During the webinar, we will also briefly introduce our Mokuteki program to showcase how this approach works in practice when supporting NGO leaders.

Together, we will explore a relational perspective on burnout, looking at how individual experiences connect with teams, organisations, and wider working conditions. We will discuss how complex experiences can be translated into meaningful questions and how a diagnostic tool can help us see more than just a burnout risk score.

REFLOW aims to help people identify areas that may require attention, recognise their resources, and discover possible ways to reduce their risk of burnout. We will also introduce the premium version of REFLOW, which pairs the test with an individual consultation. During the meeting, participants review their reports with an advisor, identify possible directions for change, consider realistic first steps, and develop a personalized action plan.

This is your chance to see how REFLOW works. You will discover the thinking, teamwork, and learning behind it. It is also a space to reflect on how a deeper understanding of burnout can bring real change.

The webinar will be led by:

Agata Gieryn – psychologist, trainer, and Gestalt psychotherapist. She supports individuals and organizations in the social and cultural sectors in understanding and preventing burnout. Author of the Relational Model of Burnout, expert at the Culture Shock Foundation, and co-creator of the REFLOW tool.

Magda Adamowicz – strategist and coach at Araminta, a Berlin-based NGO that provides shelter and rest and respite programs for activists experiencing crisis or attacks. With over 20 years of experience working with human rights defenders and civil society organisations. Works at the intersection of wellbeing, resilience, organisational development, and digital security. Co-founder of the Mokuteki Coaching Programme, supporting people working in challenging and crisis-driven environments.

Why join?

  • Could this perspective enrich the way you support individuals, teams or organisations?
  • Could it help you ask different questions in your coaching, facilitation, organisational development or capacity-building practice?
  • Could it inform broader conversations about sustainable support for civil society, including in crisis-affected regions?

This webinar is for NGO professionals, civil society support workers, psychologists and therapists, coaches, facilitators, international programme coordinators, donor organisations, grantmakers and capacity-building specialists.

What will you take away?

By the end of the webinar, we would like the participants to:

  • Understand the questions, experiences and needs that led to the creation of REFLOW.
  • Recognise the complexity of burnout and the limitations of approaches that focus exclusively on the individual or on measuring burnout levels.
  • Gain insight into how research, professional experience and interdisciplinary collaboration can lead to the development of a practical tool.
  • Understand what REFLOW can reveal about burnout risk, personal resources, stressors and organisational relationships.
  • See the test results as a starting point for reflection and identifying possible areas of change, rather than as a label or a final assessment.
  • Understand how an individual consultation can help translate insights from the report into concrete first steps and a personalised action plan.
  • Feel encouraged to explore their own experience of work and consider what might help them reduce their risk of burnout.